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ICAM TECHNICAL SUPPORT
Despite the quality and reliability of its own products, ICAM has always placed particular emphasis on technical assistance in order to avoid any problems for its own clients.
Predictive maintenance
ICAM has always invested heavily in R&D even with the aim of guaranteeing a predictive type of maintenance, in other words a system that foresees maintenance requirements, thus reducing consequences and costs. This has resulted in the development of H24, in the full knowledge that continuity of systems operations is a highly critical factor for the client . The precise aim of H24 is to avoid problems from occurring on a system by monitoring the main operating parameters continuously and solving any possible malfunctions before they actually appear. The main benefits for the client are reductions in the number and duration of system stops due to faults, costs and repair times.
Scheduled maintenance
Thanks to its expertise and widespread technical assistance network, ICAM is in a position to offer an extensive range of routine maintenance contracts. This consists of maintenance undertaken during scheduled visits, intended to keep systems operating perfectly and anticipating any major or more serious problems. The different options available differ, amongst other things, in the number of visits, depending on the level of system usage.
Extraordinary or repair maintenance
To tackle all eventualities relating to faults, irrespective of their cause, ICAM offers contracts for non-programmed maintenance, those based on call outs and resulting from breakdowns. The nationwide coverage and competence of ICAM technicians guarantees times and outcomes that are always positive, even at particular times of the day and during holidays where necessary. This is in addition to remote real time assistance where this proves possible.
To request technical assistance
assistenzaclienti@icamonline.eu
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