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ICAM TECHNICAL SUPPORT
Despite the quality and reliability of our products, we always care in providing technical assistance in order to avoid any inconvenience to our customers.
Scheduled maintenance
Thanks to its expertise and widespread technical assistance network, ICAM is in a position to offer an extensive range of routine maintenance contracts. This consists of maintenance undertaken during scheduled visits, intended to keep systems operating perfectly and anticipating any major or more serious problems. The different options available differ, amongst other things, in the number of visits, depending on the level of system usage.
Extraordinary or repair maintenance
To tackle all eventualities relating to faults, irrespective of their cause, ICAM offers contracts for non-programmed maintenance, those based on call outs and resulting from breakdowns. The nationwide coverage and competence of ICAM technicians guarantees times and outcomes that are always positive, even at particular times of the day and during holidays where necessary. This is in addition to remote real time assistance where this proves possible. Well-aware of the importance of prompt intervention for our clients, the H24 remote assistance service has been created to optimize assistance provided, thereby reducing the time and costs involved.
To request technical assistance
assistenzaclienti@icamonline.eu
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