Check out our City Logistic terms glossary
Operator who physically carries out a shipment using vehicles owned or managed by their own company (this is the case of the transporter in the traditional sense of the courier). In more general terms, it means any person who, by contract, undertakes to carry out transportation operations by rail, road, air, sea or inland waterway or any combination of these modes.
Cash on Delivery
Payment for goods on delivery
Management of products by category (fresh etc) and by final destination (large-scale retail trade, hypermarkets, supermarkets etc.).
Urban logistics or City Logistics refers to all of the economic and ecological solutions, simplified as eco-eco solutions, which can be used for the secondary distribution of goods in urban centres.
City Logistics Centre
Infrastructure intended for the urban distribution of goods in other words a structure in which flows of goods can be concentrated in order to optimize routes and deliveries within the urban area. Equipped with a terminal, it can be used as the premises of carriers, freight forwarders and goods collection and distribution companies, who carry out the consolidation of loads collected in the neighbouring metropolitan area in order to send them to their destinations. They can also deconsolidate incoming loads, so that they can then be distributed in the metropolitan basin itself.
Process by which a document or item is classified by attaching a code to it.
Service provider acting as an email container or in other words it uploads and stores data until the recipient is ready to receive it.
Offers the possibility to order a product online and collect it at the point of sale or other authorized location.
IT platform that can provide resources such as processing, archiving and data transmission through a series of pre-existing and configurable structures that are capable of guaranteeing on-demand access to the structure.
Long-term relationship, for example between a supplier or a transporter and a customer, based on mutual trust and collaboration.
Process of numbering which involves fixing a label to a product to make it easier to find a document.
The term cold chain indicates the process used to maintain frozen products at a constant temperature, or in other words below -18�C along its entire distribution path, from production to sale, including the transport, storage and display phases.
Agreement that commits a supplier to make a certain quantity of goods available to their customer at or in the vicinity of the purchasing company’s premises. The goods remain the property of the supplier until the customer consumes them or sells them to their customers. When the contract expires, the unsold goods are returned to the supplier.
The unification of loads in a single large intermodal transport unit for easier handling.
Stackable loading unit for the intermodal transportation of goods. The Institute of Standardization Organization (ISO) has established four main dimensions (10, 20, 30 and 40 feet) that differ only in length. There are various types of containers, those for air, sea and land, with large and very large storage capacity.
Document that specifies the contents of a particular container or other transport units and which is prepared by the party responsible for loading the container.
System where a point of sale is supplied directly by the manufacturer with the aim of keeping the distributor’s stocks at a minimum level of safety.
The definition of Cross Merchandising in the retail sector refers to the strategy of displaying or putting together products from different product categories to drive sales.
The Customer Experience (abbreviated to CX) is the overall experience that customers experience throughout their relationship with a company along all phases of their Customer Journey. It is the result of how the customer perceives his overall interaction with the company.
Quite literally the journey that the customer takes and all the points of contact between the consumer and a brand. This begins with the perception of need and may or may not end in the act of purchasing a product or service.
The variety of activities that a company must carry out to satisfy the customer, such as order management, billing, management of returns, complaints, communication with the customer and so on. The responsibility for all this is typically assigned to a specific corporate department.
This is the personalization process by which a certain product or service is adapted to the needs of an individual, a group or people or an organization.