Check out our Healthcare terms glossary
Carrier
Operator who physically carries out a shipment using vehicles owned or managed by their own company (this is the case of the transporter in the traditional sense of the courier). In more general terms, it means any person who, by contract, undertakes to carry out transportation operations by rail, road, air, sea or inland waterway or any combination of these modes.
Classification
Process by which a document or item is classified by attaching a code to it.
Cloud
IT platform that can provide resources such as processing, archiving and data transmission through a series of pre-existing and configurable structures that are capable of guaranteeing on-demand access to the structure.
Coding
Process of numbering which involves fixing a label to a product to make it easier to find a document.
Cold chain
The term cold chain indicates the process used to maintain frozen products at a constant temperature, or in other words below -18�C along its entire distribution path, from production to sale, including the transport, storage and display phases.
Consignment Stock
Agreement that commits a supplier to make a certain quantity of goods available to their customer at or in the vicinity of the purchasing company’s premises. The goods remain the property of the supplier until the customer consumes them or sells them to their customers. When the contract expires, the unsold goods are returned to the supplier.
Consolidation
The unification of loads in a single large intermodal transport unit for easier handling.
Continuous Replenishment
System where a point of sale is supplied directly by the manufacturer with the aim of keeping the distributor’s stocks at a minimum level of safety.
Cross Merchandising
The definition of Cross Merchandising in the retail sector refers to the strategy of displaying or putting together products from different product categories to drive sales.
Customer Experience
The Customer Experience (abbreviated to CX) is the overall experience that customers experience throughout their relationship with a company along all phases of their Customer Journey. It is the result of how the customer perceives his overall interaction with the company.
Customer Journey
Quite literally the journey that the customer takes and all the points of contact between the consumer and a brand. This begins with the perception of need and may or may not end in the act of purchasing a product or service.
Customer Service
The variety of activities that a company must carry out to satisfy the customer, such as order management, billing, management of returns, complaints, communication with the customer and so on. The responsibility for all this is typically assigned to a specific corporate department.
Customization
This is the personalization process by which a certain product or service is adapted to the needs of an individual, a group or people or an organization.
