Industrial

Carrier

Operator who physically carries out a shipment using vehicles owned or managed by their own company (this is the case of the transporter in the traditional sense of the courier). In more general terms, it means any person who, by contract, undertakes to carry out transportation operations by rail, road, air, sea or inland waterway or any combination of these modes.

Cash on Delivery

Payment for goods on delivery

Category Management

Management of products by category (fresh etc) and by final destination (large-scale retail trade, hypermarkets, supermarkets etc.).

City Logistics

Urban logistics or City Logistics refers to all of the economic and ecological solutions, simplified as eco-eco solutions, which can be used for the secondary distribution of goods in urban centres.

City Logistics Centre

Infrastructure intended for the urban distribution of goods in other words a structure in which flows of goods can be concentrated in order to optimize routes and deliveries within the urban area. Equipped with a terminal, it can be used as the premises of carriers, freight forwarders and goods collection and distribution companies, who carry out the consolidation of loads collected in the neighbouring metropolitan area in order to send them to their destinations. They can also deconsolidate incoming loads, so that they can then be distributed in the metropolitan basin itself.

Classification

Process by which a document or item is classified by attaching a code to it.

Clean Bill of Lading

Document used in maritime transport which indicates a bill of lading that does not contain any record of damage to the cargo.

Clean on Board

Status that is assigned when goods have been loaded on board the ship and the document issued is clean (in apparent good order and condition with no damage).

Clearing house

Service provider acting as an email container or in other words it uploads and stores data until the recipient is ready to receive it.

Click&Collect

Offers the possibility to order a product online and collect it at the point of sale or other authorized location.

Cloud

IT platform that can provide resources such as processing, archiving and data transmission through a series of pre-existing and configurable structures that are capable of guaranteeing on-demand access to the structure.

Co-Loading

The loading of goods onto the same vehicle or container together with other goods that are going to the same destination.

Co-Markership

Long-term relationship, for example between a supplier or a transporter and a customer, based on mutual trust and collaboration.

Co-packing

The overall process of assembling, packaging and labelling a product or goods into its final finished packaging for a client, food producer or large distribution company.

Coding

Process of numbering which involves fixing a label to a product to make it easier to find a document.

Cold chain

The term cold chain indicates the process used to maintain frozen products at a constant temperature, or in other words below -18�C along its entire distribution path, from production to sale, including the transport, storage and display phases.

Combined Transport Bill of Lading

Bill of lading issued with the total transportation carried out includes not only shipment by ship, but also other means such as rail or road.

Commodity box rate

Freight rate classified by type of goods, but applied to the full container

Consignment Note

Shipping note.

Consignment Stock

Agreement that commits a supplier to make a certain quantity of goods available to their customer at or in the vicinity of the purchasing company’s premises. The goods remain the property of the supplier until the customer consumes them or sells them to their customers. When the contract expires, the unsold goods are returned to the supplier.

Consolidation

The unification of loads in a single large intermodal transport unit for easier handling.

Container

Stackable loading unit for the intermodal transportation of goods. The Institute of Standardization Organization (ISO) has established four main dimensions (10, 20, 30 and 40 feet) that differ only in length. There are various types of containers, those for air, sea and land, with large and very large storage capacity.

Container List

Document that specifies the contents of a particular container or other transport units and which is prepared by the party responsible for loading the container.

Continuous Replenishment

System where a point of sale is supplied directly by the manufacturer with the aim of keeping the distributor’s stocks at a minimum level of safety.

Cross Docking

A warehouse strategy of moving of goods directly from the receiving dock to the shipping dock, reducing the handling and storage steps in between to a minimum. In practice, the goods pass through the warehouse only from an administrative point of view, while physically they are not even placed on the shelves. In these cases, the goods are accepted and “taken on” administratively when a barcode is read as items are unloaded from the supplier’s truck. A radio frequency system communicates the arrival of the goods to the processors and the same radio frequency system sends instructions to “re-label” the goods and load them on a departing vehicle, sometimes indicating which “order” the goods must be loaded on the vehicle with. Cross docking happens very frequently and is typical employed in the distribution of food products and more specifically perishable items such as dairy products, vegetables and fruit.

Cross Merchandising

The definition of Cross Merchandising in the retail sector refers to the strategy of displaying or putting together products from different product categories to drive sales.

CTD (Combined Transport Document)

Negotiable or non-negotiable document which defines a contract for the transport services and/or supply of transport services for the combined transportation of goods.

Customer Experience

The Customer Experience (abbreviated to CX) is the overall experience that customers experience throughout their relationship with a company along all phases of their Customer Journey. It is the result of how the customer perceives his overall interaction with the company.

Customer Journey

Quite literally the journey that the customer takes and all the points of contact between the consumer and a brand. This begins with the perception of need and may or may not end in the act of purchasing a product or service.

Customer Service

The variety of activities that a company must carry out to satisfy the customer, such as order management, billing, management of returns, complaints, communication with the customer and so on. The responsibility for all this is typically assigned to a specific corporate department.

Customization

This is the personalization process by which a certain product or service is adapted to the needs of an individual, a group or people or an organization.

Customs clearance

Verification of goods arriving from another State, and involving the payment of different levels of charges, where required. Once paid, the goods can be made freely available.