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INSTALLATION AND START UP

We know how to get the maximum performance from our systems: correct installation ensures greater efficiency and reliability, reduced energy consumptions and a longer life cycle.
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HELP DESK

Qualified and well-trained staff will help you to quickly resolve any breakdowns or malfunctions of your system, referring you to our technical expertise centres for any more complex questions.

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PREVENTATIVE MAINTENANCE

No unexpected expenses and a well-programmed maintenance cycle, tailored to your needs with fixed, set rates; this is what our maintenance programme offers.  With i-Service, you can benefit from all of the standard maintenance operations provided for in the routine maintenance plan for all of ICAM systems.

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CORRECTIVE MAINTENANCE

With repairs and/or the replacement of damaged parts, we are always on hand to restore the performance of your ICAM automatic storage system, including an on-site visit.

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SPARE PARTS

To maintain the same level of performance of your automated systems it is essential to opt for original spare parts.  Our Genuine ICAM parts are the result of many years of experience and know-how and fully comply with the high standards we set for our products.

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REVAMPING & UPGRADES

We prolong the life of your systems by renewing/revitalizing outdated equipment: product updates allow you to achieve significant improvements in terms of safety, reliability, quality and performance. 

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MODIFICATIONS

We tailor your system to your changing operational needs and can increase or reduce the height of our systems or alter the number of access points as necessary.

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RELOCATION

If you are planning to move or renovate the premises you use for your warehouse, you can rely on our dismantling and relocation services.  Our teams of highly specialized assembly workers will ensure your automatic storage system is properly re-installed and re-configured.  

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CONSULTANCY AND SOFTWARE SUPPORT

Our team of I.T. specialists and software experts is able to quickly resolve any defects or malfunctions in the management system of our automated systems. 

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TRAINING

To exploit the full potential of ICAM automatic systems it is important for your staff to be well-trained and up-to-date with the latest innovations.

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DUPLICATE DOCUMENTS

If a Client has lost the User and Maintenance Manual or any other accompanying documents which belong to the automatic system (wiring diagrams, CE certification, load charts, technical data sheet, tables etc.) we can provide you with a replacement digital and/or paper copy.

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WARRANTY

All of our products are provided with a legal warranty of 12 months.
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