{"id":1116,"date":"2026-04-08T09:58:54","date_gmt":"2026-04-08T09:58:54","guid":{"rendered":"https:\/\/www.icamonline.eu\/services\/maintenance-and-technical-support\/"},"modified":"2026-06-04T09:19:53","modified_gmt":"2026-06-04T09:19:53","slug":"technical-support-and-maintenance","status":"publish","type":"page","link":"https:\/\/www.icamonline.eu\/en\/services\/technical-support-and-maintenance\/","title":{"rendered":"Maintenance and technical support"},"content":{"rendered":"
\n \n \n
\n
\n

\n We know what every hour of uptime means for your automated storage system. \n <\/h2>\n \n
\n

This is why we built an ecosystem of support and maintenance services designed to be by your side over time: to prevent downtime before it happens, respond quickly when needed and extend the operational life of every installed system. Genuine spare parts, qualified technicians, tailored contracts everything you need to work with peace of mind, knowing that someone is looking after your investment. <\/p>\n\n <\/div>\n \n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n

\n \n
\n
\n
\n \n \n
\n

\n Preventive Maintenance <\/span>
\r\nBefore it becomes a problem, we’re already there.\n <\/h2>\n \n
\n An automated storage system that performs well is one that is properly maintained. ICAM’s preventive maintenance plan includes scheduled periodic visits to verify hardware functionality, detect anomalies before they become problems and maximize the return on investment over time. Why subscribe:\n <\/div>\n <\/div>\n\n
\n
    \n
  • \n \n \n \n <\/svg>\n <\/span>\n Contracts tailored to your system's usage cycles<\/span>\n <\/li>\n
  • \n \n \n \n <\/svg>\n <\/span>\n Priority repairs and fixed pricing over time<\/span>\n <\/li>\n
  • \n \n \n \n <\/svg>\n <\/span>\n Prevention of wear-related damage before it impacts operations<\/span>\n <\/li>\n
  • \n \n \n \n <\/svg>\n <\/span>\n Preferential rates on genuine spare parts and service packages <\/span>\n <\/li>\n <\/ul>\n <\/div>\n \n \n <\/div>\n\n
    \n
    \n \"Preventive\n <\/div>\n <\/figure>\n <\/div>\n <\/div>\n <\/section>\n\n\n
    \n \n
    \n
    \n
    \n \n \n
    \n

    \n Storage system Revamping<\/span>
    \r\nYour storage system from yesterday, with today’s performance.\n <\/h2>\n \n
    \n ICAM automated storage systems are built to last. But technology evolves and a system that has been running for years deserves to keep pace. ICAM’s retrofit service extends the operational life of your automated storage system by upgrading obsolete components and improving safety, reliability and performance, without replacing the entire system.
    \r\nA focused investment that enhances what you’ve already built.\n <\/div>\n <\/div>\n\n
    \n
      \n
    • \n \n \n \n <\/svg>\n <\/span>\n Electromechanical component replacement<\/span>\n <\/li>\n
    • \n \n \n \n <\/svg>\n <\/span>\n Mechanical component replacement<\/span>\n <\/li>\n
    • \n \n \n \n <\/svg>\n <\/span>\n Energy performance improvements<\/span>\n <\/li>\n
    • \n \n \n \n <\/svg>\n <\/span>\n New projectors and lighting systems with IRIDE<\/span>\n <\/li>\n <\/ul>\n <\/div>\n \n \n <\/div>\n\n
      \n
      \n \"Storage\n <\/div>\n <\/figure>\n <\/div>\n <\/div>\n <\/section>\n\n\n
      \n \n
      \n
      \n
      \n \n \n
      \n

      \n Relocations<\/span>
      \r\nYou move. Your storage systms moves with you. \n <\/h2>\n \n
      \n Moving to a new location doesn’t mean starting over. Our team handles every phase of the relocation, dismantling, transport and reassembly, ensuring correct reinstallation and reconfiguration at your new premises, keeping downtime to the absolute minimum. We work across Italy and internationally, backed by an established network of local partners. What we manage:\n <\/div>\n <\/div>\n\n
      \n
        \n
      • \n \n \n \n <\/svg>\n <\/span>\n Internal transfers within the same facility<\/span>\n <\/li>\n
      • \n \n \n \n <\/svg>\n <\/span>\n Relocations to a different site or another country<\/span>\n <\/li>\n
      • \n \n \n \n <\/svg>\n <\/span>\n Full logistics management<\/span>\n <\/li>\n
      • \n \n \n \n <\/svg>\n <\/span>\n Coordination with local partner networks<\/span>\n <\/li>\n <\/ul>\n <\/div>\n \n \n <\/div>\n\n
        \n
        \n \"Relocations\n <\/div>\n <\/figure>\n <\/div>\n <\/div>\n <\/section>\n\n\n
        \n \n
        \n
        \n
        \n \n \n
        \n

        \n Spare Parts <\/span>
        \r\nThe right part, when you need it, where you need it.\n <\/h2>\n \n
        \n Every ICAM spare part is selected and validated specifically for our systems. Using the correct component is not a detail: it’s what ensures consistent performance over time and extends the operational life of your system. Spare parts can be purchased directly through the dedicated e-commerce portal, available on myICAM.
        \r\n\n <\/div>\n <\/div>\n\n
        \n
          \n
        • \n \n \n \n <\/svg>\n <\/span>\n Genuine Spare Parts for ICAM Automated Storage Systems<\/span>\n <\/li>\n
        • \n \n \n \n <\/svg>\n <\/span>\n Fast delivery across national and international territory<\/span>\n <\/li>\n
        • \n \n \n \n <\/svg>\n <\/span>\n Direct purchase through the myICAM e-commerce portal<\/span>\n <\/li>\n <\/ul>\n <\/div>\n \n \n <\/div>\n\n
          \n
          \n \"Spare\n <\/div>\n <\/figure>\n <\/div>\n <\/div>\n <\/section>\n\n\n
          \n \n
          \n
          \n
          \n \n \n
          \n

          \n Help Desk <\/span>
          \r\nAn expert technician, one call away.\n <\/h2>\n \n
          \n When you need us, we’re there. Our qualified technicians respond, diagnose and resolve in most cases remotely, with no need to wait for an on-site visit.
          For more complex situations, we handle the next step. Keep your system’s serial number handy: it helps us identify you immediately and respond faster.
          \r\n\n <\/div>\n <\/div>\n\n
          \n
            \n
          • \n \n \n \n <\/svg>\n <\/span>\n Phone and remote assistance<\/span>\n <\/li>\n
          • \n \n \n \n <\/svg>\n <\/span>\n Hardware and software diagnostics<\/span>\n <\/li>\n
          • \n \n \n \n <\/svg>\n <\/span>\n Fast escalation for on-site interventions<\/span>\n <\/li>\n
          • \n \n \n \n <\/svg>\n <\/span>\n Faster remote intervention with connected machines<\/span>\n <\/li>\n <\/ul>\n <\/div>\n \n \n <\/div>\n\n
            \n
            \n \"Help\n <\/div>\n <\/figure>\n <\/div>\n <\/div>\n <\/section>\n\n\n
            \n \n
            \n
            \n
            \n \n \n
            \n

            \n Warranty<\/span>
            \r\nStandard legal warranty. Extended on your terms. \n <\/h2>\n \n
            \n Every ICAM system is covered by a 12-month Statutory Warranty from the commissioning date. For those seeking more robust protection over time, the ICAM Extended Warranty extends coverage up to 4 years for vertical storage systems and up to 9 years for mobile racking systems. A concrete way to protect your investment and plan costs with peace of mind.
            \r\n
            \r\nAvailable options:\n <\/div>\n <\/div>\n\n
            \n
              \n
            • \n \n \n \n <\/svg>\n <\/span>\n Legal Warranty: 12 months from commissioning date<\/span>\n <\/li>\n
            • \n \n \n \n <\/svg>\n <\/span>\n Extended Warranty VLM: up to 4 years<\/span>\n <\/li>\n
            • \n \n \n \n <\/svg>\n <\/span>\n Extended Warranty mobile racking: up to 9 years<\/span>\n <\/li>\n <\/ul>\n <\/div>\n \n \n <\/div>\n\n
              \n
              \n \"Warranty\n <\/div>\n <\/figure>\n <\/div>\n <\/div>\n <\/section>\n\n\n
              \n \n \n
              \n
              \n

              \n Every service call, every spare part, every contract\n <\/h2>\n \n
              \n

              Everything designed for one goal: to keep your automated storage system operational, efficient and protected over time. Because the value of an ICAM system is also measured in what lasts.<\/p>\n\n <\/div>\n \n

              \n \n \n Request information<\/span>\n \n \n <\/svg>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n \n
              <\/div>\n\n
              \n \n \n \n \n <\/svg>\n <\/button>\n\n
              \n
              \n

              \n Request information\n <\/h2>\n\n

              <\/p>\n\n

              \n
              \n