Check out our Industrial terms glossary
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Total Cost of Ownership
This is the sum of all the costs incurred for the design, construction and management of a point of sale.
Total lead-time
The total time that elapses between the decision to issue a replenishment order and when the goods become available for use. This is the sum of the Order Lead Time, the Purchasing Lead Time, the Transit Time and the Goods Inward Lead Time phases for a replenishment order.
Touchpoint
Touchpoints are channels through which the company and the customer can get in touch for example in a physical store or on a website.
