Available 24/7
Documentation, support and spare parts accessible at any time.
myICAM: the digital customer portal for ICAM automated storage systems
Everything you need to manage your ICAM automated storage systems, in one digital space:
technical documentation, support, spare parts, training and certifications.
Always up to date, always accessible, protected and reserved for you.
Your go-to operational hub, available 24/7.
In myICAM you find technical documentation, after-sales support, spare parts, training and certifications: all updated in real time. A single digital environment, always available, always yours, that eliminates the need for emails, attachments and phone calls.
Do you have an ICAM automated storage system? myICAM is your space.
If you do not yet have an account, request one now. Documentation, support, spare parts and training for your systems: all in one portal, always available.
Request account
Always available, always yours.
myICAM is the operational reference portal for ICAM automated storage systems.
Reserved personal access
Each customer sees only the information relating to their own systems.
Always up to date
No outdated versions, no email attachments. The right documents are already there when you need them.
Security by design
Architecture compliant with cybersecurity regulations. Your operational data is protected by default.Architettura conforme alle normative di cybersecurity.
What you can do with myICAM
myICAM brings together all operational resources and after-sales support for ICAM automated storage systems.
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Documentation
Up-to-date technical manuals and product datasheets, accessible directly from the portal.
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Ticketing
Submit and track technical support requests, from initial intake through to resolution.
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Spare parts
Direct purchase of original spare parts and components, with a searchable order history.
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eLearning
Video tutorials and practical content for first-level maintenance and optimal daily use of your systems.
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Certifications
Immediate access to certifications and official documents associated with your storage systems.
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Analytics
Performance, saturation, usage and consumption reports for decisions based on real operational data. (Available exclusively for customers with Connected Care active and connected systems.)
Connected Care: the advanced monitoring service for ICAM 4.0 storage systems
Connected Care is the continuous monitoring and predictive management service integrated into myICAM for ICAM automated storage systems in 4.0 configuration.
It connects machine operational data to the platform, transforming myICAM from a document repository into an active system control tool. It becomes an active system that listens to your automated storage system, interprets operational data and keeps you informed in real time for smarter, more continuous management.
Connected Care includes automatic cloud backup of all critical warehouse data: configurations, operating parameters, and handling logic. In case of need, recovery is fast and complete, and the system returns to operation exactly as before, without data loss or manual reconfiguration. Because the value of an automated storage system lies not only in the stored goods, but also in the information that governs its operation.
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FAQ – Frequently asked questions about myICAM and Connected Care
myICAM is ICAM’s digital customer portal for the after-sales management of automated storage systems. It centralises technical documentation, support, spare parts, certifications and training in a single online environment, accessible 24/7.
All ICAM customers. Access is activated by submitting an account request. Once active, the portal is available 24 hours a day, 7 days a week.
Yes. myICAM is the official channel through which ICAM provides documentation, support and after-sales services. It is the operational standard for all customers.
You need an account or must request one. After verification, you receive personal credentials to access the portal.
Yes. From the portal you can submit technical support requests, monitor their status and receive updates from initial intake through to resolution.
Connected Care is the continuous monitoring and predictive management service for ICAM 4.0 automated storage systems. It connects machine data to the myICAM portal and includes: real-time monitoring of operational parameters, anomaly prevention analysis, recommendations to optimise usage, and cloud backup of system configurations and operating logic.
myICAM is the customer portal available to all ICAM customers: documentation, support, spare parts, training and certifications. Connected Care is an additional service activatable within myICAM for 4.0 systems: it adds real-time monitoring, predictive anomaly management and cloud backup of operational data.
Connected Care is included in the first year on all new ICAM automated storage systems in 4.0 configuration. At the end of the first year it is renewable to maintain active monitoring, predictive management and dedicated service conditions.
No. The Analytics section — with reports on usage, performance, saturation and consumption of automated storage systems — is available exclusively to customers with Connected Care active and connected systems.
Yes. Each account accesses only the data relating to its own systems. Access is protected and data management complies with applicable regulations on security and data protection.