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Automated proximity services and urban logistics solutions for public administrations

When cities need to deliver public services, institutional materials and healthcare supplies across multiple locations, around the clock

Local governments, public institutions and healthcare authorities face growing pressure: rising demand for proximity services, increasing volumes to manage in urban areas, shrinking front-desk staff. Urban logistics is not just a challenge for couriers — it is a structural challenge for public administrations, health services and institutions.

ICAM’s proximity logistics solutions are automated, modular service points operating 24/7 with no fixed staff on site. They enable new citizen-facing services, reduce operational costs for public bodies and position institutions as active nodes in the smart city.

We support public and institutional services

From the distribution of municipal documents and materials to territorial healthcare supplies, university campuses and institutional facilities.

Municipalities and local governments
Distributed public services across the territory, accessible 24/7

Local administrations manage a daily flow of materials between offices and citizens: documents, permits, access badges, waste collection kits, healthcare supplies. Distributing them requires staff, fixed opening hours, queues at service desks and rising operational costs.

ICAM solutions bring these services into neighbourhoods without requiring every point to be staffed. Public authorities stop being only providers of fixed services and become managers of an intelligent infrastructure distributed across the territory, playing an active role in the smart city.
Municipalities and local governments Distributed public services across the territory, accessible 24/7

Real estate operators and urban space managers
Turning high-footfall spaces into proximity logistics hubs

Stations, shopping centres, car parks and residential complexes concentrate thousands of people every day, but rarely offer integrated logistics services. Their operators can turn them into active, profitable nodes, creating value from spaces that are currently underused.

ICAM automated solutions are modular and can be installed indoors or outdoors, with no fixed structural works required. For real estate operators, this means new profitability from passive spaces with minimal operating costs. For a shopping centre, it becomes an additional attraction that generates footfall. For a residential complex, it enables 24/7 proximity logistics, without the need for concierge staff.
Real estate operators and urban space managers Turning high-footfall spaces into proximity logistics hubs

Universities, campuses and institutional sites
Internal logistics and proximity services for the community

University campuses, institutional sites and large residential complexes host sizeable communities with daily logistics needs: incoming deliveries, educational materials, shared equipment and devices on loan. Managing these flows without increasing front-office staff is a growing priority.

With ICAM automated solutions, pickup and drop-off points can be distributed across the campus and accessed 24/7 with user authentication. Every operation is tracked by user and material type: administrative staff are freed from physical handling tasks and can focus on higher-value activities.
Universities, campuses and institutional sites Internal logistics and proximity services for the community

Customers who have already chosen us

ICAM solutions for public authorities

SafeBox: 24/7 automated dispenser

SafeBox: 24/7 automated dispenser

Much more than a locker: SafeBox is an intelligent city node. Operational 24/7, modular and customisable, it can be installed indoors or outdoors. It enables the storage, delivery, pickup and return of different material types, including items of considerable size and weight, managed through a web platform and with no fixed staffing required.

Explore SafeBox

Real benefits for public administrations

This is not just about installing automated points — it is about building an intelligent public infrastructure that improves service quality, reduces operational costs and makes the city more accessible for everyone.

  • 24/7 public services without increasing headcount

    Citizens access documents, materials and municipal supplies at any time, independent of service desk hours. Public bodies deliver more services with the same operational structure.

  • Tracked distribution of sensitive and healthcare materials

    Medicines, PPE and medical devices are distributed with authenticated access and every pickup is logged. Traceability is ensured without adding dedicated staff for custody and distribution.

  • Fewer queues at service desks, more capacity for complex services

    By distributing documents and materials through SafeBox, pressure on offices is reduced. Staff can focus on cases that require presence and expertise, not on handing over a badge or a form.

  • Integration with public administration digital systems

    SafeBox integrates with municipal information systems and institutional management platforms. Every transaction is tracked and data is available in real time for monitoring, reporting and audit purposes.

  • Security and traceability for every access and movement

    Every access is authenticated and logged. Materials are stored securely and every movement is documented, ensuring control, accountability and transparency in the management of public services.

  • Smart city infrastructure that activates public space

    A network of SafeBox systems becomes part of the city’s digital infrastructure. Each point delivers services and generates data. Public space stops being passive and becomes an active node for proximity services.

Incentives and investment

ICAM automated solutions for proximity logistics in public services are aligned with European and national programmes for public service digitalisation, sustainable mobility and smart city development.

ICAM automated systems may be eligible under Sustainable Urban Mobility Plans (SUMPs), Italy’s National Recovery and Resilience Plan (PNRR) funds for public administration digitalisation, and urban innovation programmes funded by Regional and Municipal authorities.

How urban services are evolving in leading cities

The most advanced public administrations are building networks of automated service points for distributing public services and managing institutional materials across their territories.
ICAM solutions make it possible to build this infrastructure in a modular, scalable way, fully integrated with existing systems.

Explore all case studies
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Is your city as accessible as it could be?

If you want to improve service distribution, reduce operational costs and build an intelligent institutional infrastructure, let’s talk. We’ll analyze your territory’s spaces, flows and volumes together to design a SAFEBOX solution that supports the evolution of your public services.

Contact us