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Retail & City Logistics: Proximity Logistics and Omnichannel Services

As e-commerce, urban distribution, and physical stores converge,

managing goods requires speed, flexibility, and continuous access.

Fragmented flows, frequent deliveries, returns and seasonal peaks make retail logistics increasingly complex, especially in urban environments where every square metre has a cost and logistics pressure affects the liveability of city centres.

We help you manage storage, distribution, click & collect and returns through one integrated flow, with solutions designed for omnichannel retail and last-mile urban logistics. When inventory is accurate and materials are accessible 24/7, operations run smoothly and end-customer service levels improve.

Challenges in Omnichannel Retail and Urban Logistics

The challenges of managing retail supply chains and last-mile logistics have a direct impact on liveability, service levels, costs and customer experience.

  • Fragmented flows

    Online and offline orders require coordinated management

  • Service speed

    Deliveries and pickups need to be increasingly fast and available

  • Always-on access

    Customers and operators require services available 24/7

  • Cost pressure

    Last-mile delivery and returns management directly affect margins

  • Limited urban space

    Compact solutions integrated into the urban environment are required

  • Customer experience

    Speed, autonomy and ease of use directly influence customer satisfaction

Where our solutions deliver measurable value

Tangible Results in Retail & City Logistics

Every project starts from real service, accessibility and proximity needs, translating into logistics operations that are more efficient, sustainable and designed around both citizens and customers

Read our case studies

Banca d’Italia: Controlled-Access Document Archiving with COMPATTA Light

At its headquarters in Rome, the Bank of Italy implemented ICAM’s COMPATTA Light Mobile Shelving System to optimise document archiving. The solution combines high-density storage, restricted…

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  • Acmei
  • Candiani
  • Cartonpack
  • DFV Group
  • Frantoio Muraglia
  • Cati
  • GLS
  • Automation Ware
  • Benelli
  • LVMH
  • Monnalisa
  • MOTTURA

ICAM Solutions for Retail & City Logistics

SafeBox per city logistics

SafeBox: intelligent storage & dispensing solution

An automated system for click & collect, returns management, and in-store order pickup. It enables secure, traceable handling of pickups, returns, and deliveries, with authenticated access and full integration with retail systems.

Discover SafeBox
SILO²: the multi-column Vertical Lift Module

SILO²: the multi-column Vertical Lift Module

Automated vertical storage system for store fulfilment and retail micro-hubs. It optimises backroom and in-store storage, making it ideal for small and medium-sized finished goods, including high-value items.

Discover SILO²

ICAM Journey: our way of creating value for your business

Listen, design, evolve: every ICAM project starts from real operational needs — saturated space, processes to streamline, investments to protect over time. We don’t start from a predefined product. We start from what isn’t working the way it should.

Design

Solution concept and engineering

Manufacturing

Fully in-house production process

Distribution

Strategic partnerships and dedicated sales channels

Support

Ongoing support for customers and business partners

Explore ICAM Journey
ICAM Journey: our way of creating value for your business