Skip to content
Prossimità, velocità e autonomia nella gestione e distribuzione dell’ultimo miglio

Würth Italia: SafeBox for an automated outdoor store with 24/7 purchasing and collection

  • City Logistics & Retail
  • SafeBox
  • Finished products

A new retail format where physical and digital meet

Professionals working in construction, industry, automotive and skilled trades increasingly expect access to products whenever they need them, not only during store opening hours. To meet this demand, Würth Italia developed the Würth Automatic Store, a retail concept that makes purchasing, collection and replenishment available 24/7.
At the heart of the project is ICAM SafeBox, a self-service solution installed inside a relocatable outdoor container designed to withstand all weather conditions. Fully integrated with Würth’s order management and logistics systems, it delivers a seamless omnichannel experience around the clock.

Industry

Retail & City Logistics

Product

SafeBox

Key result

Over 6,000 SKUs managed through a single 24/7 accessible system

Key feature

24/7 access through a relocatable outdoor container

Würth Italia: an evolved, omnichannel distribution model

Part of the Würth Group, the global leader in fastening and assembly technology, Würth Italia supplies more than 125,000 SKUs to professionals across construction, industry, automotive and skilled trades. Its product range spans metal and plastic fasteners, power and pneumatic tools, chemical products and personal protective equipment.
The company continuously invests in innovative distribution models that combine service continuity, customer proximity and seamless integration between physical and digital channels.
Würth Italia: an evolved, omnichannel distribution model

The logistical challenges

As its omnichannel strategy evolved, Würth Italia needed a service model that was available beyond traditional opening hours and less dependent on in-store staffing.

 

The objective was to create a retail concept that combined accessibility, operational continuity and the flexibility to expand into new locations quickly and efficiently.

The core requirements were:

  • allow purchases and order collections at any time of day or night
  • integrate the e-commerce channel with the physical point of sale
  • eliminate waiting times and delivery constraints
  • guarantee immediate product availability
  • deliver a fully autonomous purchasing experience

Relocatable outdoor SafeBox container: rapid deployment with no building work required

Installed inside a 13 metre relocatable outdoor container, SafeBox combines durability, flexibility and rapid deployment. Designed to withstand harsh weather conditions and vandalism, the modular structure can be installed without building work in industrial districts, commercial areas or urban locations and relocated whenever required.
A protective canopy at the In-Out Point ensures continuous operation in all weather conditions.
ICAM SafeBox installed in outdoor container for Würth Italia — 24/7 automated point of sale

More than 6,000 SKUs managed, including temperature controlled items

The assortment includes around 1,800 products with widely varying dimensions, weights and packaging formats, ranging from metal and plastic fasteners to tools, chemical products and personal protective equipment.
Some products require temperature controlled storage and are managed through an integrated climate control system. Real-time visibility of inventory and sales performance helps optimise the product assortment and streamline replenishment activities.
SLOT for SafeBox

One location, three fulfilment options: direct purchase, QR code collection and bike courier delivery

Customers can buy directly from the Würth Automatic Store by selecting items on the touchscreen display and paying by card, or collect products purchased online. After payment, they receive a personal QR code on their smartphone, which they scan to collect the goods automatically, whenever and wherever it is most convenient for them. Alternatively, customers can request delivery by bike courier, thanks to the service integration within the platform.
Integration with Würth’s order management and logistics systems ensures a seamless omnichannel experience, fully aligned with the customer journey developed in collaboration with Hevolus Innovation.
One location, three fulfilment options: direct purchase, QR code collection and bike courier delivery

Key results

A more flexible, continuous and scalable sales model

  • 24/7 availability

    purchasing, collection and replenishment available 24/7 without on-site staff

  • Three fulfilment options from a single access point

    direct purchase, QR code collection and bike courier delivery, all integrated with Würth’s systems

  • Over 1,800 products, including temperature controlled items

    a complete professional product range in a 13 metre container, with no building work required

  • Real-time inventory visibility

    continuous visibility of inventory and sales data helps optimise the product mix and streamline replenishment activities.

  • Lower logistics costs and faster fulfilment

    seamless integration with Würth’s order management and logistics systems enables faster, more cost-effective replenishment while removing many of the operational inefficiencies of traditional stores

  • Validate new locations before making permanent investments

    the relocatable structure enables testing of new locations without the costs of a traditional retail opening

Discover the solution for Würth Italia

Want to achieve the same results?

Every distribution hub has its own SKU mix, volumes and seasonal peaks.
Tell us about your setup and we will design the right solution for you.

Contact us